Last updated: 13. october 2018 -- 8:30 am (GMT+1)
NOTE: As of October 15, 2018, we require all users to verify their identity before they can continue using our services.
Mirai Exchange is a cryptocurrency exchanged based in Norway; you can read more about us here.
Signing up Mirai Exchange is free of charge. We take fees when you make trades on our exchange or make withdrawals. There are no fees to make a deposit. You can find out more information about our fee structure here.
NOK deposits are usually credited within 1-2 business days. If you use "straksbetaling" your deposit will usually be credited the same day, also during weekends. You will receive an email when the funds are credited. Make sure you add the correct message to your transfer, if not it will take longer as we will have to wait for information from our bank.
Yes, deposits made with "straksbetaling" are usually credited the same day, also during weekends. In certain situations it may take longer. We always wait until we have the necessaray information about the transaction from our bank.
The reason is that it takes time for our bank to process transactions and give us the necessary information required. We need to know details about where the money is coming from to make sure the funds are credited the correct user and to stop fraud. There is no way for us to speed up this process.
We will usually process the withdrawal the same day as you request it. That means that the money will be in your account the next business day. If you make the withdrawal early in the morning it might be in your bank account the same day.
Finanstilsynet, which is the financial supervisory authority of Norway, has laid down a new anti money laundering regulation that applies from 15. October 2018. As a Norwegian cryptocurrency exchange we are required to follow this new regulation. This means that we require all our customers to undergo our KYC process and verify their identity before we can continue to offer them services.
Norwegian users verify their identify by using BankID. Foreign users have to upload documents to prove their identity as well as taking a webcam photo. The first document is a photocopy of your passport. The second document is the proof of home address document, which can be a photocopy of a bill or tax statement sent to your home adress the last 6 months. We also require you to take a webcam photo while holding up your passport to prove that you are sending in your own documents.
Security level 4 enables withdrawal of Norwegian kroner with a bank transfer. To upgrade your account to level 4, we require you to verify the bank account you want to use. This is done by transfering any NOK amount from your bank account to us, together with a message that we give you. Once we receive the transfer we will credit your MiraiEx-account and upgrade it to level 4. You are then able to make withdrawals to your bank account.
We require this information is required to comply with KYC and AML laws as well as securing your account. We only let users make withdrawals to bank accounts they have verified to stop theft and fraud.
We store this information encrypted in our database. Only staff working with KYC have access to the information.
We are required to store this information for a period of five years from when you last used our service.
Two-factor authentication, also known as 2FA, is an extra layer of authentication and verification that goes beyond the basic username and password security model. Without this, anyone can log into your account if they know your username and password. Two-factor verification adds an extra layer of security to your account. The process requires you to sign in with something you know (your password) and something you have (a code sent to your phone or another device).
You can contact support at email@example.com or chat with us when logged in.